Engineering with Impact.
In-depth Dynamics 365 knowledge for application management, development and continuous improvement.
01
Dynamics 365 Copilot - AI-Powered Workflows
We activate Dynamics 365 Copilot in Sales, Customer Service, Finance, and Supply Chain: natural-language record summaries, CRM-context email drafts, AI-driven action recommendations, and anomaly detection in cash flow forecasting - extensible via custom Copilot Studio knowledge plugins.
#DynamicsCopilot #CopilotStudio #AzureOpenAI #PCFControls #Dataverse
02
D365 Finance & Supply Chain - ERP Core
Dynamics 365 F&SCM implementation with multi-entity legal structure, standard and actual costing models, production order costing, and Planning Optimization. Dual-Write synchronises Dataverse entities bidirectionally with F&SCM.
#D365FSCM #PlanningOptimization #DualWrite #Dataverse #XPlusPlus
03
Power Platform - Process Automation & Low-Code Apps
Canvas and model-driven apps in Power Apps, cross-system automation with Power Automate cloud flows and RPA desktop flows, operational dashboards in Power BI with DirectQuery to Dataverse and Azure Synapse.
#PowerApps #PowerAutomate #PowerBI #RPA #Dataverse
04
Azure Integration Services - Enterprise Middleware
Event-driven integration architectures: Azure Logic Apps Standard, Azure Service Bus with competing consumer patterns, API management policies for throttling and JWT validation, and Azure Event Grid for Dynamics 365 change notifications.
#LogicApps #AzureServiceBus #APIM #EventGrid #AzureFunctions
05
D365 Field Service & Connected Service
Dynamics 365 Field Service with Resource Scheduling Optimization (RSO), Connected Field Service, automated alert-to-work-order processing, and offline-capable mobile technician apps with custom PCF components.
#FieldService #RSO #PCF #UniversalResourceScheduling
06
Business Central - Mittelstand ERP & Extensions
Dynamics 365 Business Central for manufacturing and trading: AL language per-tenant extensions (PTEs), advanced warehouse management processes, and BC-to-SAP middleware integration via Azure Logic Apps and OData v4 APIs.
#BusinessCentral #ALLanguage #PTEExtensions #ODataV4 #AzureArc
07
D365 Customer Insights - CDP & Audience Activation
Customer Insights as Microsoft CDP: unified customer profiles with deterministic and fuzzy-match merge policies, churn and CLV prediction models, segment export to Azure Synapse, and real-time activation via Power Automate.
#CustomerInsights #UnifiedProfiles #ChurnPrediction #CLV #AzureSynapse
08
D365 Project Operations - Professional Services & Billing
Dynamics 365 Project Operations for end-to-end project delivery: resource capacity planning, time and expense management, fixed-price and time-and-materials billing, project budget tracking, and Microsoft Project integration.
#ProjectOperations #ResourceScheduling #EVM #TimeAndExpense #FixedPriceBilling
09
D365 Commerce & Connected Retail
Dynamics 365 Commerce with unified POS, e-commerce storefront on the Retail Server headless API, omnichannel inventory visibility, Azure ML product recommendations, and loyalty programme management.
#D365Commerce #HeadlessRetailAPI #DOM #Omnichannel #AzureMLRecommendations